What can we help you with?
Products and services
I am having trouble signing in to myBako, how do I proceed?
If you have forgotten the password for your myBako account, please contact us at email@example.com for instructions on how to reset your password.
If you have just created your myBako account, login details and instructions have been sent to the e-mail address that you registered with. If you have not received en e-mail within 5 minutes, please check your spam/junk folder. If you still cannot find the email, try registering again. Note that you must use the same details that you registered with the first time, otherwise your invite code will be invalid.
If you don't already have a myBako account, you need to create one. Note that creating a myBako account requires an invite code. If you have not received your invite code despite being eligible for an account, please reach out to us at firstname.lastname@example.org.
Where can I ask questions about Bako Ventures?
Please contact Bako Ventures support directly:
+46 (0)31-410 12 00
Where did Vajek Finance go?
Vajek Finance AB was shut down on June 1, 2023. However, the brand lives on in part in the newly established investment company Vajek Invest, which is run by Bako Ventures AB. Vajek Invest can be accessed via www.bako.se/vajek. You can contact Vajek Invest's customer service via the contact details below.
+46 (0)10-550 66 00
Why does Bako Group not operate in my country?
Bako Group currently operates from offices spread over more than 20 European countries. In addition, our staff is able to travel to many countries where we have yet to establish offices. Why we do not have an office in a particular country may be for a variety of reasons. Please see the Bako Group home page to find out if a country neighbouring yours has an office you can turn to.
Why is Bako Wealth Management not available in my country despite other services being available?
We are working to roll out full Bako services in all countries we operate in. Unfortunately, we cannot provide a timeframe for when Bako Wealth Management services will be rolled out in any specific markets.
I want to work at Bako, how do I apply?
We are thrilled that you want to work with us! All currently available positions throughout the Bako companies are posted at www.bako.se/career.
Bako kindly but firmly avoids contacts with staffing and recruitment companies.
Payments and refunds
Who is the payment recipient for my invoice?
All invoices sent out from any company in the Bako Group is to be paid in full to Bako Finans. The payment recipient for your particular invoice is always specified at the bottom of the invoice. If you have questions about your invoice, please contact email@example.com.
I believe the invoice I have received is incorrect, who should I contact?
Contact firstname.lastname@example.org if there is a problem with your invoice. If the invoice is nearing or recently passed the due date, please pay the invoice before contacting us. Otherwise, you risk being charged a reminder fee.
What happens if I can't pay on time?
Always contact us if you are at risk of not being able to pay your invoice in time so that we can help you before it is too late. An invoice that has passed its due date is automatically sent a reminder and after that will be sent to debt collection if payment is not made in full.
How does right to withdrawal work?
Bako Group and it's affiliates operate under Swedish law. Swedish law stipulates that consumers have the right to withdraw from an agreement made over the internet within 14 days. The request to withdraw from the agreement is to be made to the party with which the agreement was made.
Due to the nature of some of our services, we can not always allow a right of withdrawal once certain services have started. Before any such service is initiated, the consumer will always be asked to waive the right to withdrawal.
I am not happy with the service, can I request a refund?
We always aim to provide the best service possible for our customers. In the event that you are not satisfied with the service that has been provided to you, always begin by contacting the Bako company that provided the service directly. If you still feel that you would like to escalate your issue to Bako Group, please get in touch through the contact options below.
Security and privacy
I don't recognize an invoice, what should I do?
If you receive an invoice linked to Bako Group that you don’t recognise, you may be a victim of identity theft. Report it to us directly by contacting our customer service through the contact options below.
How can I request deletion of my personal data?
If you wish to limit the sharing of data with third parties, have all your personal information deleted or receive a data transcript, submit a request to our customer service at email@example.com.
Good to know: As a financial institution, there is certain personal data we are required to store in order to stay compliant with banking laws and regulations.
I can't sign in to my account, what do I do?
If you have forgotten your password or have trouble signing in to your myBako account, please contact us through the contact options below. If you need help creating a myBako account for your business, contact firstname.lastname@example.org.
Is myBako safe?
Bako Group uses the highest security standards to protect your data and personal information. All login details are handled through secure encrypted connections to ensure that the risk of a breach is kept to an absolut minimum.
Likewise, any payment information submitted through our platforms is processed securely and all transactions take place via secured connections following strict security protocols. You can remove your linked bank account or card at any time.