As of February 2024, Bako Premium and myBako have been discontinued and replaced by Bako Inside. 

Bako Premium
The new service provides largely the same functionality as Bako Premium, granting access to specific privileged tools and services which cater more towards Bako's high profile clients. If you or your company were previously subscribed to Bako Premium, your account has been automatically converted into a Bako Inside account. Visit inside.bako.se to log in.

myBako
During the Covid-19 pandemic, myBako was launched as a way to provide some of the Bako Premium services to all of our customers. As such, everyone eligible for a myBako account was able to create an account and log in. During 2023, we noticed a decline in usage of the myBako service. This, in conjunction with the increasingly high data protection obligations within the EU, made it clear that providing free user accounts granting access to some of Bako's most distinguished services was not sustainable in the long run. For this reason, Bako management has elected to discontinue the myBako service in favour of the subscription based exclusive Bako Inside.

If you were previously a myBako user and wish to convert your account to a paid subscription to Bako Inside, please contact us at inside@bako.se as soon as possible. All myBako user accounts including any saved content will be deleted on February 29th 2024.

If you have forgotten the password for your Bako Inside account, please contact us at inside@bako.se for instructions on how to reset your password.

If you have just created your Bako Inside account, login details and instructions have been sent to the e-mail address that you registered with. If you have not received en e-mail within 5 minutes, please check your spam/junk folder. 

Bako Inside is a paid subscription service. Login details from previous myBako accounts will not work.

Please contact Bako Ventures support directly:

+46 (0)31-410 12 00

ventures@bako.se

Vajek Finance AB was shut down on June 1, 2023. However, the brand lives on in part in the newly established investment company Vajek Invest, which is run by Bako Ventures AB. Vajek Invest can be accessed via www.bako.se/vajek. You can contact Vajek Invest's customer service via the contact details below.

+46 (0)10-550 66 00

vajek@bako.se

Bako Group currently operates from offices spread over more than 20 European countries. In addition, our staff is able to travel to many countries where we have yet to establish offices. Why we do not have an office in a particular country may be for a variety of reasons. Please see the Bako Group home page to find out if a country neighbouring yours has an office you can turn to. 

We are working to roll out full Bako services in all countries we operate in. Unfortunately, we cannot provide a timeframe for when Bako Wealth Management services will be rolled out in any specific markets.

We are thrilled that you want to work with us! All currently available positions throughout the Bako companies are posted at www.bako.se/career. 

Bako kindly but firmly avoids contacts with staffing and recruitment companies.

All invoices sent out from any company in the Bako Group is to be paid in full to Bako Finans. The payment recipient for your particular invoice is always specified at the bottom of the invoice. If you have questions about your invoice, please contact billing@bako.se. 

Contact billing@bako.se if there is a problem with your invoice. If the invoice is nearing or recently passed the due date, please pay the invoice before contacting us. Otherwise, you risk being charged a reminder fee.

Always contact us if you are at risk of not being able to pay your invoice in time so that we can help you before it is too late. An invoice that has passed its due date is automatically sent a reminder and after that will be sent to debt collection if payment is not made in full.

Bako Group and it's affiliates operate under Swedish law. Swedish law stipulates that consumers have the right to withdraw from an agreement made over the internet within 14 days. The request to withdraw from the agreement is to be made to the party with which the agreement was made.

Due to the nature of some of our services, we can not always allow a right of withdrawal once certain services have started. Before any such service is initiated, the consumer will always be asked to waive the right to withdrawal.

We always aim to provide the best service possible for our customers. In the event that you are not satisfied with the service that has been provided to you, always begin by contacting the Bako company that provided the service directly. If you still feel that you would like to escalate your issue to Bako Group, please get in touch through the contact options below. 

If you receive an invoice linked to Bako Group that you don’t recognise, you may be a victim of identity theft. Report it to us directly by contacting our customer service through the contact options below.

If you wish to limit the sharing of data with third parties, have all your personal information deleted or receive a data transcript, submit a request to our customer service at privacy@bako.se. 

Good to know: As a financial institution, there is certain personal data we are required to store in order to stay compliant with banking laws and regulations.

If you have forgotten your password or have trouble signing in to your myBako account, please contact us through the contact options below. If you need help creating a myBako account for your business, contact accounts@bako.se.

Bako Group uses the highest security standards to protect your data and personal information. All login details are handled through secure encrypted connections to ensure that the risk of a breach is kept to an absolut minimum.

Likewise, any payment information submitted through our platforms is processed securely and all transactions take place via secured connections following strict security protocols. You can remove your linked bank account or card at any time.

If you want to know more about the way we handle your personal information, please read our Privacy Policy.